Janne Ohtonen
Janne Ohtonen, PhD, is a strategic change leader and customer experience expert who has worked with top brands like Apple, British Airways, and Pfizer. He has led transformative programs impacting millions, delivering double-digit ROI and pioneering thought leadership in business strategy. As a keynote speaker and author of seven books, he specializes in aligning customer experience with business processes to drive efficiency and profitability. His expertise helps executives and organizations achieve world-class customer experience and significant business growth.
